I will collect, use and am responsible for certain personal information about you. When I do so I am subject to the General Data Protection Regulation (GDPR) which applies across the European Union (including in the United Kingdom) and I am responsible as ‘controller’ of that personal information for the purposes of those laws.
Personal information I may collect about you
I may collect and use the following personal information about you:
- your name and contact information, including email address and telephone number and any company details you may share with me.
- your gender information
- your billing information and transaction details when transferring money to me
- information from accounts you link to me, eg Facebook
- your responses to surveys, competitions and promotions
This personal information is required to provide my service to you.
How your personal information is collected
I will collect most of this personal information directly from you—in person, by telephone, text or email and/or via my website.
How and why I use your personal information
Under data protection law, I can only use your personal information if I have a proper reason for doing so, for example:
- to comply with my legal and regulatory obligations
- for the performance of my contract with you or to take steps at your request before entering
into a contract;
- for legitimate interests or those of a third party; or
- where you have given consent.
A legitimate interest is when I have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
The table below explains what I may use (process) your personal information for and my reasons for doing so:
|What I may use your personal information for||My reasons|
|To provide services to you||For the performance of my contract with you or to take steps at your request before entering into a contract|
Marketing my services to:
—existing and former customers;
—third parties who have previously expressed an interest in my services;
|For my legitimate interests or those of a third party, ie to promote my business to existing and former customers|
I may use your personal information to send you updates (by email, text message, telephone or post) about my services, including exclusive offers, promotions or new services.
I have a legitimate interest in processing your personal information for promotional purposes (see above ‘How and why we use your personal information’). This means I do not usually need your consent to send you promotional communications. However, where consent is needed, I will ask for this consent separately and clearly.
I will always treat your personal information with the utmost respect and never sell or share it with other organisations for marketing purposes.
You have the right to opt out of receiving promotional communications at any time by:
- contacting me at email@example.com
I may ask you to confirm or update your marketing preferences if you instruct me to provide further services in the future, or if there are changes in the law, regulation, or the structure of my business.
Who I may share your personal information with
I will not share your data with third parties unless I am obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or I have your consent.
Where your personal information is held
Information is held at my premises.
How long your personal information will be kept
I will keep your personal information while I am providing services to you.
Thereafter, I will keep your personal information for as long as is necessary:
- to respond to any questions, complaints or claims made by you or on your behalf;
- to show that I treated you fairly;
- to keep records required by law.
I will not retain your personal information for longer than necessary for the purposes set out in this policy.
When it is no longer necessary to retain your personal information, I will delete it. If you would like further information please contact me on the email address above.
You have the following rights, which you can exercise free of charge:
|Access||The right to be provided with a copy of your personal information (the right of access)|
|Rectification||The right to require me to correct any mistakes in your personal information|
|To be forgotten||The right to require me to delete your personal information|
|Restriction of processing|
The right to require me to restrict processing of your personal information
—in certain circumstances, eg if you contest the accuracy of the data
|Data portability||The right to receive the personal information you provided to me, in a structured, commonly used and machine-readable format and/or transmit that data to a third party|
For further information on each of those rights, including the circumstances in which they apply, please see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
- email, call or write to me using the details below.
- let me have enough information to identify you (eg your full name and address);
- let me have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
- let me know what right you want to exercise and the information to which your request relates.
Keeping your personal information secure
I have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed unlawfully. I also have procedures in place to deal with any suspected data security breach. I will notify you and any applicable regulator of a suspected data security breach where I am legally required to do so.
How to complain
I hope that I can resolve any query or concern you may raise about our use of your information.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.
This privacy notice was published and updated on 1stSeptember 2019. I may change this privacy notice from time to time—If I do, I will advise you by text or email.
How to contact me
My contact details are shown below:
83 Hewlett Road
Phone: 07827 778882